Making a complaint: Patient Advice and Support Service
This link will take you to the webpage of the Patient Advice and Support Service. They offer free,confidential & independent advice & support for NHS patients in Scotland, and are linked with the Citizens Advice Bureau. You can find out more about your rights and responsibilities, and provide practical and emotional support.You can call them free on 0800 917 2127 or chat to someone either online or in person at your nearest Citizens Advice Support. They can
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Help you to give feedback or comments, raise concerns, or make complaints about the treatment you have received from the NHS.
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Support you if you are going to a meeting.
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Help you write letters and make phone calls.
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Help you access your medical and clinical records.
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Help you access the treatment, care and support you need.